We’re here to help
Order spares
Need spares for your PTL equipment? Get in touch with our friendly service team.
Contact service
Need help with your PTL machinery? Click the button below to get in touch with our service team.
Our service offerings
On-site support
Most issues are resolved remotely, but on-site support is available worldwide when needed. We can get a technician to you within 24 hours.
On-demand remote support
We're here to keep your PTL equipment running and reduce downtime. Get fast, expert support—24/7 for urgent issues, and replies within 12 hours for everything else.
Spare parts
Fast access to genuine spare parts is key to your operation’s productivity, hygiene, and quality. Our team is here to help—with parts for urgent needs or long-term maintenance planning.
Frequently asked questions
If you don't find the information you need here, please reach out to our team at any time.
Do you offer preventative maintenance contracts?
Contact our team to discuss your specific requirements
Do you offer 24/7 support?
PTL support is available 24/7 for immediate or urgent inquiries. For non-time-critical inquiries, the spares and service team will monitor incoming requests and respond within 12 hours of receipt, often quicker.
Who supports the equipment?
Our service technicians install and support our equipment. You are dealing with the people who have built and programmed the equipment so know it intimately.
What is the typical lead time on spare parts?
This will depend on the complexity of the part or assembly. Some parts are available for immediate dispatch, and all service and spare parts are treated with urgency.
How long will it take to get a PTL staff member to site?
PTL can have staff onsite within 24 hours if necessary. Non-critical visits are scheduled according to the customers specific requirements.
What information will I need to provide for a spares inquiry?
We will typically require: Company name, project and machine code, part description (or number if possible). Photos are always useful if the customer is comfortable in supplying them.
Fred Grep
"The big equipment manufacturers often say no to changes. At PTL, they embrace change and build to our needs.”
Vice President of Engineering
Tandem Foods
Robin Peach
“PTL's commitment to customer success is genuine. They're not just trying to make a sale—they're invested in making sure we achieve our operational goals.”
Capital Projects Manager
Tasti
Michael Sandoval
“The technical expertise at PTL is impressive, but what really sets them apart is their willingness to collaborate rather than dictate solutions.”
Mechanical Engineer
Schulze & Burch Biscuit Co.
Thomas Glowczewski
“PTL's team doesn't just deliver equipment and disappear. They stay engaged, they follow up, and they genuinely care about our success.”
President
Tradition Fine Foods
Sean Haverty
“Working with PTL feels like having an extension of our own engineering team. They take ownership of outcomes, not just deliveries, which is exactly what you want in a manufacturing partner.”
Plant Director
Dobla